1. The short version
| Order status | Refund you can get |
|---|---|
| Pending (no booster assigned yet) | 100% back to your original payment method |
| 0–25% complete | 75% back |
| 26–75% complete | 40% back |
| 76%+ complete | No monetary refund — but derank protection still applies |
| Complete | No refund (except service-failure exceptions in section 4) |
2. Before your boost starts
If you change your mind before a booster has claimed the order, you get a full refund to the original payment method. No questions, no support ticket needed — cancel from your order page or email us.
Stripe charges us a non-refundable ~2.9% + $0.30 transaction fee. For orders over $50 we absorb this; for orders under $50 we reserve the right to refund minus the Stripe fee. This is because on small orders the fee can exceed our own margin.
3. While your boost is in progress
Once a booster has claimed your order and started climbing, refunds become proportional based on progress. “Progress” is the percent shown on your order page, which is updated by the booster after every session.
- 0–25% complete — 75% of your payment refunded. The 25% we keep covers the booster's time + our platform fees.
- 26–75% complete — 40% refunded. Majority of the work has been done.
- 76% or more complete — no cash refund, but we'll complete the order for free and you stay covered by derank protection. If you genuinely cannot continue (e.g. you're selling the account), open a support ticket and we'll find a fair resolution on a case-by-case basis.
4. Service failure exceptions
If we fail to deliver — booster disappears, technical failure on our end, you provide correct credentials but we can't log in — you get a full refundregardless of progress. We'd much rather keep you happy and lose a little money than argue over blame.
5. 30-day derank protection
Every completed boost is covered for 30 days after delivery. If your rank drops within that window due to activity by our booster (not you, not a friend, not a smurf you lent the account to), we'll replay the lost games at no cost, up to a compensation cap of $100 per order.
This does not cover:
- Your own ranked games after the boost ended.
- Someone else logging in to your account.
- Decay from inactivity (Diamond+ decays after 28 days idle — play a game to reset).
6. Chargebacks
Don't chargeback through your bank before contacting us. We resolve the vast majority of issues within 48 hours through support@wildrift-boost.com.
A chargeback on a legitimately delivered service results in:
- Permanent ban from our platform.
- Counter-evidence submitted to the card issuer (Discord logs, screenshots, game history).
- For obviously fraudulent disputes, a report to our payment processor and, where applicable, local law enforcement.
If you're a genuine victim of card fraud (someone else used your card to order a boost), email us — we'll refund immediately and don't penalize you.
7. How to request a refund
- Open your order page (via the magic-link we emailed you, or by logging in) and click Request cancellation.
- Or email support@wildrift-boost.com with your order number.
- Refunds land back on your original payment method within 5–10 business days (Stripe's timeline, not ours).
8. Disputes
If you disagree with our assessment of your refund amount, reply to our decision email and tell us why. A senior team member will review within 24 hours. We'd rather split the difference and keep you as a customer than fight over it.
9. Changes
We may update this policy as the business grows. Changes apply to orders placed after the new version is published — they never retroactively reduce the refund eligibility of existing orders.